Information about purchase and delivery terms updated 1st of July 2026

Prices and products

There is no minimum order value.

All prices quoted are in SEK, NOK, DKK or EUR excluding VAT and freight costs and customs charges (outside EU).  All items are sold in specified carton sizes.

Some glass balls are handmade and have bubbles and the surface may be uneven and the ball is not perfect, and we do not take complaints about this. Rust is not a color but natural and it can therefore change in color over the product and sometimes spots can be unrusted. This is not a fault of the product but normal and when it is then outdoors, the rusting process continues and it changes color towards the darker side. We do not accept any complaints for this.

We do not guarantee that the pictures in the store show the exact appearance or color of the product.

We do our best to ensure that the stock balance in the webshop is correct, but we cannot guarantee it.

Placing an order means that you agree to our terms and conditions of purchase and consent to data being recorded in our customer register.

An order placed is a binding purchase agreement and cannot be changed after 3 days without special agreement with us. If you want immediate delivery then you cant change the order when we once started to pack it. If you choose to have a delivery later in time, do not forget that you have placed an order because it cannot be canceled.

Shipping costs

Net shipping cost is added to the price. We always ship with DHL within Sweden that delivers with direct delivery to you. Abroad we send with DHL or Dachser depending which is the most cheap for you as a customer. The freight is not visible when ordering. If you want information in advance about the shipping cost, write it at checkout. After checking with us, you can pick up yourself at our warehouse or book your own shipping. Responsibility for the goods passes to the buyer when it leaves our warehouse. Write in the information field at checkout if you want delivery later in time.

How to pay

We invoice after approved customary credit check with 20 days credit. If the credit check is not approved or according to the customer's wishes, advance payment can be made. Payment is made to our bankaccount.

Packages that cannot be delivered.

It is up to you as a customer to provide a valid and correct delivery address and information about opening hours. If you have irregular opening hours or open late, we need to book a notification, which entails an extra cost. If the goods are driven out and no one receives them, DHL will charge delivery obstacles and then new delivery will have to be charged as well as if you choose to pick up at the terminal instead, then there will also be an extra cost from DHL. Keep in mind that if the goods are at the terminal for longer than 4 days due to you as a customer, storage rent will be added from DHL. After the goods have been shipped, we cannot change, for example, the delivery address or delivery service without DHL charging an extra fee for this, so be carefull which services you order at checkout so you avoid extra costs.

Order confirmation

You will automatically receive an order confirmation by e-mail to the e-mail address you provide when ordering. If it does not arrive, please contact us immediately for verification.

Delivery time

If you wish to order something that is out of stock, contact us for information about possible delivery time. We wait until we have all the products in an order in stock before we ship unless we have agreed otherwise. If you wish to have it partially delivered, an additional shipping cost will be added.

We try to send the goods that are in stock within a week. In case of deviation from this, we will contact you.

Complaints

In the event of a complaint, you must always contact us first at info@linddecoration.se before doing anything else, and we will help you in the best way.

If the package is damaged when you receive it, take a photo and report it directly to the driver. If any item is damaged when you open the package, you must make a complaint to us, take a photo and send the picture and number to us, then we will compensate you appropriately, either through a new equivalent item or a credit. Complaints of damaged goods must be made within 5 days to us otherwise we cannot accept the complaint due to DHL's complaint rules. This applies regardless of whether you think it is a manufacturing defect or transportation damage. We will notify you if we want the goods returned and then send you a return slip or if you can throw the goods away. This also applies if, for example, any product part is missing in the shipment and obvious defects in the products where something is broken.

Force majeure

We consider ourselves exempt from the obligation to fulfill the aforementioned agreement in the event of natural disaster, industrial action in the labor market, government decisions, non-delivery from subcontractors and comparable events beyond our control which could not reasonably be foreseen or avoided.

Personal data management

When you want to register as a reseller with us, you need to provide certain personal information. In connection with your registration, you agree that we store and use your information in our business to fulfill the agreement with you. Under the Personal Data Act (PUL), you have the right to receive the information we have registered about you and you can see it under your page when you log in. If it is incorrect, incomplete or irrelevant, you can request that the information be corrected or removed. You can delete your data and your login on our site yourself. If anything is unclear, please contact us by email.

Other information

Lind Decoration reserves the right for final sales and price increases at suppliers that affect the final price to the customer as well as any incorrect price indication in the webshop.